Shipping Policy

Available shipping options will be displayed at check out. We will simplify those options as much as possible, and some items might only have a default shipping method available.

We will only list items that are in stock, and so aim to ship all orders within 2 working days or receiving them. If we foresee this not to be possible for your order, we will contact you as soon as possible to give you our best estimate.

You are responsible for inputing the right address where we will ship the items you purchase. For the shpping methods that support it, you will receive tracking information to the email address you specified at checkout once the item has been shipped. This will be a separate message to the one confirming your order.

You are responsible for shipping the system you want us to service in adequate packaging to our address. An email will be sent to you after purchase with some suggestions about how to do this as well as shipping details. The cost of you shipping your system to us is not included in the price of the service.

The shipping we do charge for this service is to send the console back to you when the service is finished. To the extent possible, we will use the same packaging material you used to send the system to us in the first place. We will replace packaging material if it is damaged when we receive it at no cost to you.

An email will be sent to you after the purchase of a send-in service with our PO Box address. Please use this address to send us your console. We recommend that you use a tracked method, but please do not use a “signed for” method. The PO Box we use has secure storage, and we will also let you know as soon as we receive the item.

We only ship with methods that allow tracking of your item, even if those methods might not be the most economical with the providers we use. However we will normally not send parcels that require signing on reception, unless the particular shipping class and destination of the parcel bundles both tracking and signing.

Shipping cost are calculated according to destination, item class and shipping method. For example, a shipment to France (destination) qualifying as small parcel (item class) with Royal Mail International Tracked (shipping method). Countries are clustered by zones or similar shipping costs, and item classes take into consideration both weight and size. We will choose the cheapest item class availble for the item you are ordering.

We will only charge the shipping cost of the most expensive shipping class for all the items in your cart. For example, if you order a console send-in service and a modchip, we will only charge for shipping the console. However, if you buy multiple heavy items or services for multiple consoles as part of the same purchase, we might need to charge extra if the total weight or size of the parcel significantly surpases the shipping class of the most expensive shipping method in the cart . In this case we will contact you after your purchase to explain this, with the option for cancellation of the order if you disagree with the extra costs.

Where is possible for us to estimate shipping fees for addresses outside of the UK, these will be availble at check out. If no shipping option is available, please contact us in advance to discuss if we can support your purchase in any other way.

We cannot be responsible for custom fees at the border of the UK (if you purchase a send-in service) or for other countires (when we buy items that we send to you). Please ensure you understand the relevant country’s custom policies and fees before you make a purchase in our shop.

When required to declare the type of contents and value of the items we are shipping to you, we will always use the true cost and description of the items you purchased when filling in the declaration forms.

We will send you an email with the tracking number for your item as soon as it is collected. Please use the tracking to estimate how long the item will take to reach you, as this depend on destination and shipping method.

We will also choose a shipping method that offers insurance for the value of the item you pruchased.

Please contact us for any question about this shipping policy before your purchase. Feel also free to contact us once you have made a purchase for questions about your order.